Support and Maintenance

We provide startups, mid-size companies, and enterprises with end-to-end application support and maintenance to ensure business resilience and continuous growth under any circumstances.

Results-oriented IT maintenance efforts always pay off

The post-implementation stage holds as much importance as the development and deployment of your software solution. Availing of robust software maintenance services during this stage can significantly enhance your chances of achieving desired business objectives.

Preventive application support and maintenance

By nipping the issues in the bud, Atlantick Solutions’ developers minimize the risk of software deterioration. As part of our preventive maintenance services, we proactively anticipate software aging and provide frontline practices to enable your software longevity. Our experience reveals that compared to reactive application maintenance services, the preventive approach costs 15–20% less in the long run and ensures 10–15% increase in the software uptime while minimizing the possibility of security threats caused by outages.

Perfective application maintenance

Once your software is running smoothly, we focus on enhancing its operation. For instance, we can perform stress tests before the holiday season to ensure your web app will handle spikes in customers and will be able to retain a high level of user experience despite the extreme workload. To lighten your dev team’s load, we conduct a code review. It might be worth rewriting and optimizing it according to current standards to make its maintenance more convenient and cost-effective.

Reactive application support and maintenance

With this option, we address any technical problems that have already occurred. Reactive troubleshooting may suffice for minor issues or one-time incidents. This approach does not require substantial upfront investment and necessitates minimal planning.

Adaptive application maintenance and support

In the dynamic world of software solutions, it is essential to adjust to any changes within the environment where the software operates. These changes can be driven by your organization’s decisions, such as implementing new corporate policies, incorporating a brand-new payment option, switching to a new cloud provider, or installing new hardware. Alternatively, they can be caused by conditions outside your control, such as new requirements introduced by GDPR, PCI DSS, NYDFS, and other regulations. Either way, our adaptive support and maintenance services aim at keeping your application resilient to any sudden fluctuations and ensuring its optimal performance.

Wondering which type of collaboration suits your business needs better?

Ongoing or on-demand IT maintenance services: we can do both

At Atlantick Solutions, we understand that support and maintenance services cannot be approached with a one-size-fits-all playbook. That’s why we provide our clients with different options to choose from.

Keep The Lights On (KTLO) approach to application support & maintenance

Take advantage of this model to keep your business critical systems and infrastructure working and stable. KTLO tasks incorporate scheduled system maintenance, ad-hoc requests, standard updates, and other garden-variety undertakings. KTLO is an effective way to maintain the software in optimal condition without draining your IT budget.

On-demand application support services

If your software requires continuous support, our team is always ready to adjust to your maintenance needs, even during your busiest hours. Whether you’re an education provider looking for 8–12 hours of support daily, or an ecommerce giant in need of extended hours during seasonal sales, we’ve got you covered. Our dedication to providing top-notch support services ensures your systems run smoothly at all times.

Level - 1

At the entry-level, junior developers solve 70% of commonplace problems.

Level - 2

At the entry-level, junior developers solve 70% of commonplace problems.

Level - 3

At the final stage, senior developers and reliability engineers operate at the code level to fix the problem and cover 10% of the most complicated challenges.

Get in touch

Drop us a line about your project at services@atlanticksolutions.com or via the contact form below, and we will contact you soon.

SLA review

If your solution has undergone software modernization or other significant changes, SLA also needs to be upgraded in line with the current solution. We check if your previous agreement is realistic, enforceable, and fair under new conditions and suggest changes, if necessary. If you continuously cooperate with us for support and maintenance services, the *instinctools team regularly reviews the SLAs and adjusts them to the relevant solution.

Performance monitoring and solution stabilization

Our team of skilled developers keeps a watchful eye on your solution, detecting any underlying problems before they become critical, and quickly defuses them. We also follow the best DevOps practices when it comes to maintaining and updating your IT infrastructure, reducing the risk of regress issues and ensuring seamless integration of new features and enhancements.

Backups and disaster recovery

To ensure that all your data is appropriately protected, we track software changes and provide you with backups to preserve your data and a disaster recovery plan to restore your software infrastructure in case of a system crash.

Security patches and fixes

We go beyond code reviews and feature updates to ensure your software remains secure and fine-tuned. Our experts monitor the libraries your system depends on and assess their reliability. The legacy ones with a high vulnerability rate are promptly updated to the latest version. If we come across a system weak point for which there are no available updates, our developers create custom security patches, so that your solution won’t be imperilled by any vulnerabilities. This way, your software remains well-maintained, dependable, and resilient against various types of attacks.

Move ahead with confidence thanks to our software maintenance and support services workflow

Atlantick Solutions’ team is well-versed in employing a strategic approach to software maintenance services. Our experts follow a rigorous four-step workflow that guarantees exceptional results.

SLA review and update

We discuss the type of support and maintenance services, performance requirements for your solution, support hours, maintenance and support KPIs, etc., to reflect them in the service level agreement.

IT landscape review

We conduct a thorough pre-support audit and carefully curate a knowledge base tailored to your unique needs. This allows us to provide you with only the most efficient changes that will keep your software performing at its best, all while minimizing any potential downtime or disruptions.

Maintenance plan proposal and strategy implementation

Based on your requirements and budget, our team identifies the most beneficial method of software upkeep for your solution and outlines the maintenance strategy.

Ongoing software maintenance