Support and Maintenance

Support & Maintenance Services – Keep Your Business Running at Its Best

We help startups, mid-size companies, and enterprises maintain business resilience and continuous growth with end-to-end application support and maintenance — under any circumstances. 

The post-implementation stage is just as crucial as development and deployment. A strategic, results-focused maintenance plan can reduce downtime, prevent security issues, and extend the life of your software — saving you money and keeping your customers happy. 

Our Maintenance & Support Models

We offer a full range of maintenance approaches so you can choose the one that best fits your business needs. 
Preventive Maintenance

Proactively detect and fix potential issues before they become problems. Cuts costs by 15–20% compared to reactive support Increases uptime by 10–15% Minimizes risk of security threats and outages

Perfective Maintenance

Optimize and enhance software that’s already running smoothly. Stress testing before peak seasons Code reviews and refactoring for easier, cheaper upkeep

Reactive Maintenance

Address issues as they happen — ideal for one-time incidents or smaller systems with minimal planning needs.

Adaptive Maintenance

Ensure your software stays aligned with environmental and regulatory changes, such as: New corporate policies Added payment options Cloud provider migration Compliance with GDPR, PCI DSS, NYDFS, etc.

Wondering which type of collaboration suits your business needs better?

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Flexible Engagement Options

  • Keep the Lights On (KTLO) – Routine system upkeep, updates, and ad-hoc requests without straining your budget. 
  • On-Demand Support – Extra coverage when you need it most, whether that’s seasonal peaks or extended support hours. 
 

Flexible Engagement Options

  • Keep the Lights On (KTLO) – Routine system upkeep, updates, and ad-hoc requests without straining your budget.
  • On-Demand Support– Extra coverage when you need it most, whether that’s seasonal peaks or extended support hours. 
 

On-demand application support services

If your software requires continuous support, our team is always ready to adjust to your maintenance needs, even during your busiest hours. Whether you’re an education provider looking for 8–12 hours of support daily, or an ecommerce giant in need of extended hours during seasonal sales, we’ve got you covered. Our dedication to providing top-notch support services ensures your systems run smoothly at all times.

Support Levels

Level - 1

Junior developers resolve 70% of common issues.

Level - 2

Mid-level engineers tackle more complex challenges.

Level - 3

Senior developers and reliability engineers handle the toughest 10% of issues at the code level.

SLA Review & Update

Align service level agreements with current requirements and expectations.

IT Landscape Review

Conduct a pre-support audit and create a tailored knowledge base.

Backups and disaster recovery

Define the optimal upkeep method based on your needs and budget.

Security patches and fixes

Continuous monitoring, updates, and optimizations to keep performance at its peak.

Why Choose Atlantick Solutions?

With our proactive, adaptive, and flexible approach to support, we keep your systems reliable, secure, and future-ready. Whether you need ongoing maintenance or urgent problem-solving, our experts ensure your business runs smoothly — no matter what comes your way. 

📞 Move ahead with confidence — let’s keep your software in peak condition. 

Get in touch

Drop us a line about your project at services@atlanticksolutions.com or via the contact form below, and we will contact you soon.

Anosh Ilavia (CEO)

    Performance Monitoring

    Detect and fix hidden issues before they escalate.

    Backups & Disaster Recovery

    Ensure business continuity with regular backups and recovery plans. 

    Security Patches & Fixes

    Keep your software protected from vulnerabilities with timely updates and custom security patches. 

    Ongoing software maintenance

    We discuss the type of support and maintenance services, performance requirements for your solution, support hours, maintenance and support KPIs, etc., to reflect them in the service level agreement.